Kelly Services is seeking a 3 month temporary motivated Contract Administrator to join our dynamic team in San Dimas, CA. In this role, you will handle general inbound and outbound calls with a focus on improving customer satisfaction, retention, and business growth.
Responsibilities:
Answer general inbound calls and place outbound calls to customers.
- Address routine and basic inquiries or issues using company-provided procedures and scripts.
- Utilize fundamental knowledge of company products, services, and systems to assist customers.
- Navigate customer information and order systems efficiently to resolve customer needs.
- Resolve and troubleshoot any customer contract service issues.
- Strive to increase customer satisfaction and retention through quality communication.
- 4+ years of experience in customer service, customer support or office admin. (Required)
- Strong communication and interpersonal skills.
- Basic computer skills and ability to navigate customer management systems.
- Familiarity with company services and products (training provided).
- Ability to follow established procedures and scripts accurately.
- A customer-focused mindset with a goal to exceed expectations.
- Payrate: $29.00 an hour
- Monday-Friday 8am-5pm, Hybrid 3 days in office and 2 days from home.
How to Apply:
If you’re ready to make an impact and grow with us, please submit your resume to Daisy at daid740@kellyservices.com or call 562-471-7322.
Join our team and be part of a company that values your contributions and is committed to delivering exceptional customer service!
